– Mrs. Susan C.
Our History
Catalina In-Home Services was founded by Judy Clinco in 1981 when she could not find in-home care for her aging mother. Drawing on her knowledge and skills as a professional RN, Judy developed Catalina based on the highest standards through selective hiring of employees, in-house training, continuing education, respect for the professional caregiver, and constant innovation.
Catalina rapidly earned the reputation as the premier provider of in-home care in the area. Nationally Catalina is recognized for innovation in personal care and support services, uncompromising standards, and service and commitment to excellence.
Catalina In-Home Services is a charter member of the National Private Duty Association (NPDA), dedicated to helping people find trusted and reliable home care providers.
In addition to hiring the best in-home personnel to ensure a professional level of quality services, Catalina has a deep commitment to the well-being of the client from the entire staff where employees are respectful of all clients, of family members and of each other.
Today, Catalina's high standards continue:-
Hire the best in-home staff
The process involves:
- References and background security checks
- Written and demonstrated skills testing
- In-depth orientation to company ethics and standards
- Mandatory annual skills testing and continuing education
Catalina caregivers are professionally trained and/or certified by the Arizona State Board of Nursing and most have been employed for three or more years.
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Ensure a professional level of quality services
- Thoroughly evaluate the client's health status
- Develop a personalized care or service plan with the client and family
- Select caregivers for compatibility and appropriate skill levels
- Continuity — scheduling the same caregiver(s)
- Consistent / on-going communication between caregivers and administrative staff
- Scheduled Nurse and administrative staff visits
- Timely communication with the client's physicians and family
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Deep commitment to the well-being of the client from ALL Catalina personnel
- Dedicated, reliable professionals
- Respectful and courteous of all clients, family members and each other
- Attention to detail in delivery of all services
- Compassionate, committed, with high ethical standards